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Return Policy

These rules only apply to the products on this website. For matters not stipulated, all rules and regulations of our company shall prevail.

 

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

 

what should we do if return or exchange is needed ?

  • You must contact us within 14 days of receipt to request return information.(Only online payment users) And you should apply for return within 7 days.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
  • Customers will only be charged once at most for return shipping fee ,the cost for reshipment is borne by the seller if the item is defective. Otherwise,any  return which isn't related to the defect, all the shipping cost should be borne by the buyer.

Notice

  • The item must be returned unused in their original condition with the factory seal and packaging intact.
  • If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the E-cross mall return policy.
  • Please be sure to keep the package intact. If the package is damaged or lost, it can not be handled for you even during the return period.
  • The items that choose cash on delivery as payment method do not support return,only exchange.

  • If the returned goods are returned or replaced due to quality problems (not caused by any person) or due to the store, we will bear the transportation cost of the replacement (excluding the additional cost such as transportation cost of returned goods and handling fee).

  

Not in conformity with the handling of returns and exchanges

  •  Any goods not sold in our shop;
  • Customers have used products without quality problems;
  • Any goods with quality problems due to abnormal use and storage;
  • The website logo does not deal with goods returned or exchanged;

Return and exchange process

  • Contact customer service, explain the reasons for return and exchange, and reach agreement with customer service.
  • Please make sure to pack several layers to protect the items when preparing the package. Please note that if you want to return the package , there will be no courier arranged to pick up your package, you may go to the delivery station to return it , sorry for the inconvience that may bring to you.  

    (* The buyer will not be able to get a full refund if the damage caused by logistics affects the second sale.)

  • Contact ordinary express delivery and send out the package.
  • Notify the customer service of the tracking number of the package.
  • The warehouse receives the goods and then refunds after inspection.

Notice

  • Payment should be made before opening the package when the buyers choose cash on delivery.
  • Returns and exchanges are accepted within 30 days from the date of receipt. Goods that have been received for more than 30 days are not processed.

  • Return or replacement service will be provided if the buyers contact customer service to return the goods directly and provide photos and videos on returned product.

  • Products that have been suspended or out of stock at our site will not be exchanged.

  • The buyer shall ship the returned goods themselves by any ordinary express and provide us the tracking number of the returned goods.We don’t arrange courier to pick up the parcel.

For the item

Picture and information on the website are for reference only, if it does not conform to the real object, it is not a quality problem. Because shooting light, display resolution and other reasons may cause slight chromatic aberration, which is a normal phenomenon in online shopping, it may cause difference between merchandise pictures and real objects, all of which are based on real objects.

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cs_1@suh-sa.com.

 

Warranty

Any original production quality problem within 30days after order receipt, we support maintenance and replacement service.

 

Please contact our Customer service at cs_1@suh-sa.com to get the returned address.

We have service center in Riyadh, so that we can try our best to provide you the high-level service.

 

 

 

 

 

 

 

 

 

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